Privacy Policy

Introduction

This Privacy Policy explains how Voice213 ("Voice213", "we", "us") collects, uses, shares and protects personal data when you use the Voice213 website at www.voice213.com, the Voice213 mobile app for iOS and Android, and the Voice213 API (together, the "Services"). Voice213 is operated from Algeria and is responsible for the personal data described in this policy.

1. Information We Collect

1.1 Account Information

• Full name and email address
• Phone number, required when you sign up with an email address so we can prevent duplicate and abusive accounts
• Password, stored only as a salted hash
• If you sign in with Google: your Google account name and email address and, on the website, the phone number linked to your Google account when you allow it
• If you sign in with Apple: your Apple user identifier, the name you choose to share and your email address, which may be an Apple private relay address
• The referral or promo code you signed up with, and your answers to the first-run questions (your role and your store link)

1.2 Content You Provide

• Text, scripts and prompts you enter
• Product photos and other images you upload
• Audio and video files you upload for transcription
• Voice recordings: voice notes you record to describe what you want, and reference recordings for voice cloning where that feature is available to your account
• Product and store details, including store links you ask us to import
• Brand information you add, where that feature is available to your account

1.3 Generated Content

• Voice-overs, images, videos, ad creatives, carousels, scripts and landing pages created with our AI tools
• The settings used for each generation, and your generation history

1.4 Payment and Points Information

• The plans and point packs you buy on the website, the amount, payment method, transaction reference and payment status
• Card and online payment details are entered on the payment provider's page and are not stored by Voice213
• For manual transfers, the details and receipts you send us to confirm the payment
• Your points balance and a record of how points were used
• The mobile app does not offer purchases and does not process payments

1.5 Technical, Device and Security Information

• The IP address you sign up from, used to limit abusive registrations
• In the mobile app: your device platform (iOS or Android) and app version, stored with your sign-in session
• Sign-in session records, such as when a session was last used
• Usage records: the tools you use, the points each use cost and when
• Server logs kept by our hosting provider (IP address, browser or app user agent, request details) to operate and secure the Services

1.6 Support and Communications

• Messages you send us by email, WhatsApp or phone
• Notes our team keeps when we call you about your account or a purchase
• Affiliate or influencer program applications (phone number, expected audience and your notes)
• Your Telegram user ID and username, if you claim the Telegram channel reward
• Reports you submit about AI-generated content: the reason, your details, the content concerned, the platform and the browser or app user agent

1.7 Cookies and Analytics

• Website: essential cookies keep you signed in, and your browser's local storage remembers your language
• Website: Vercel Analytics produces page-view statistics, and the Meta Pixel measures the performance of our Facebook and Instagram ads
• Mobile app: no advertising identifiers, no cross-app tracking and no third-party analytics SDKs

See our Cookie Policy for details.

2. How We Use Your Information

We use the collected information to:

• Create and secure your account, and sign you in on the website and in the app
• Provide the AI tools: send your inputs to the providers listed in Section 4 and return the results to you
• Store your generations and uploads so you can use, download and reuse them
• Manage your points, subscriptions and the payments you make on the website
• Prevent fraud and abuse: detect disposable email addresses, allow one account per phone number and limit request rates
• Moderate content: screen uploaded images automatically and review reports about AI-generated content
• Send service emails, such as verification codes and password-reset links
• Provide support, including calling you about your account or a purchase
• Measure and improve our website and our advertising (website only)
• Comply with legal obligations and enforce our Terms of Service

3. AI-Generated Content and Reporting

• Voice-overs, images, videos and texts are produced automatically by AI models. They can be inaccurate, unexpected or inappropriate, so review them before you publish them.
• To produce a result, your inputs (text, images, audio) are sent to the AI provider that powers the tool you use (see Section 4). Voice213 does not train its own AI models on your content.
• Uploaded images may be checked automatically for prohibited content before they are processed.
• Reporting: screens in the mobile app that show AI-generated content include a report option, and you can report any content by emailing support@voice213.com. Our team reviews reports and may remove content, restrict features or suspend accounts that break our Terms of Service.

4. Service Providers and Data Sharing

We do not sell your personal data. We share it with the service providers below, which process it to run the Services under their own terms and privacy policies, and otherwise only when the law requires it or to protect our rights and users' safety.

4.1 AI and Media Processing

• Google (Gemini API): scripts and texts, voice-overs, transcription, Arabic diacritization, voice notes, image generation and editing, and image safety checks (text, images, audio)
• fal.ai: video generation, background removal and image editing (images, prompts)
• ModelsLab: some image and video generation models (images, prompts)
• RunPod: GPU processing for image upscaling and layer decomposition (images)
• ImgBB: temporary image hosting while background removal and upscaling run (images)
• Fish Audio: voice cloning and the voice library, where available to your account (voice recordings, text)
• Sightengine: automated moderation of uploaded images (images)
• Pexels, Pixabay and product-search APIs accessed through RapidAPI: stock and reference media search (search terms such as product names and, for Creative Search, a link to your product photo)
• Temporary public file hosts (tempfile.org, ImgBB, Telegraph and 0x0.st) and Google Lens: Creative Search uploads your product photo to a public link, which tempfile.org keeps for about 48 hours and the other hosts may keep longer, so that Google Lens and the product-search APIs can find similar products and ads (images)
• Apify: importing product details from the store links you provide (store and product URLs)

4.2 Hosting and Storage

• Vercel: hosting of the website and API, and Vercel Analytics (all data processed by the Services, IP address)
• MongoDB Atlas: database hosting (account data, history and records)
• Cloudflare R2: storage of uploaded and generated files
• Cloudinary: hosting for some uploaded images
• Namecheap Private Email: sending verification and password-reset emails (email address, message content)

4.3 Sign-In, Payments and Messaging

• Google Sign-In and Sign in with Apple: signing you in (the identifiers and profile data described in Section 1.1)
• SlickPay and Stripe: payments on the website (plan, amount, and the name, email and payment details you enter on their pages)
• RapidAPI (temporary-email detection): checking at sign-up whether an email address is disposable (email address)
• Telegram: verifying the channel-join reward (Telegram user ID)
• Meta Platforms (Meta Pixel): advertising measurement on the website (page views, browser and cookie identifiers, IP address)
• WhatsApp: when you contact us or send a payment receipt there (the messages you send)

If Voice213 is involved in a merger or acquisition, personal data may be transferred as part of that transaction, subject to this policy.

5. Where Your Data Is Processed

Our service providers operate servers outside Algeria, including in the United States and the European Union, so your data is transferred to and processed in those countries. We use providers that protect data in transit and at rest, and we share only what each one needs to perform its service.

6. Data Retention

• Account information: kept while your account exists
• Generated images and videos (photo history, image library, video history) and their files: deleted automatically 30 days after they are created, so download anything you want to keep
• Voice-overs and voice recordings (voice history, voice clones): kept until you delete them or delete your account
• Files uploaded for transcription: not kept; a large file stored temporarily for processing is deleted once the transcription finishes
• Voice notes: processed to write your prompt and not stored
• Video render jobs: deleted automatically after 7 days
• Products, landing-page history, brands and API keys: kept until you delete them or delete your account
• Mobile app sessions: expire 30 days after they were last used, and end when you sign out, change your password or delete your account
• Payment and point-usage records: kept after account deletion, without your name or email, for accounting and legal obligations
• Content reports: kept as moderation records; your identity is removed from them if you delete your account
• Backups and logs: copies may remain in our providers' backups and logs until those reach the end of their retention period

7. Deleting Your Account and Data

You can delete your account at any time:

• In the mobile app: open your Profile and choose "Delete account"
• On the website: open Settings, then the Settings tab, and choose "Delete my account"
• Step-by-step instructions: www.voice213.com/account-deletion
• If you cannot sign in: email support@voice213.com from the address registered on your account. We confirm that the account is yours, then delete it and reply within 30 days.

Deletion is permanent and takes effect as soon as you confirm. It removes your profile, sign-in links, generations, uploads, voice recordings and voice clones, products, brands, API keys, remaining points and app sessions and, where we hold a Sign in with Apple authorization for your account, revokes it with Apple. We keep only the anonymized records described in Section 6. You can also delete individual items, such as voice-overs and products, at any time.

8. Your Rights

You have the following rights regarding your data:

• Access: request a copy of your personal data
• Correction: update or correct inaccurate information
• Deletion: delete your account yourself, or ask us to delete your data (Section 7)
• Portability: obtain your data in a usable format
• Objection and restriction: object to, or ask us to restrict, some uses of your data
• Withdrawing consent: turn off app permissions in your device settings or unsubscribe from promotional emails at any time

To exercise these rights, email support@voice213.com. We reply within 30 days.

9. Data Security

We protect your data with measures including:

• Encryption in transit (HTTPS/TLS)
• Passwords stored only as salted hashes
• In the mobile app, access tokens that expire after 15 minutes, sign-in tokens kept in your device's secure storage (iOS Keychain or Android Keystore), and only hashes of those sign-in tokens on our servers
• Access to personal data limited to the team members who need it

No method of transmission or storage is completely secure, but we work to protect your data and to fix any issue quickly.

10. Mobile App Permissions

The app asks for a permission only when you use the feature that needs it:

• Photos: to choose images you upload, and to save the images and videos you generate to your gallery
• Microphone: to record voice notes and voice recordings
• Files: to choose audio and video files you upload

You can change these permissions at any time in your device settings.

11. Children's Privacy

The Services are intended for people aged 16 and above and are not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal data, contact us and we will delete it.

12. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of material changes through:

• A notice on the website or in the app
• An email message
• The "Last Updated" date at the top of this page

Your continued use of the Services after changes means you accept the updated policy.